Pengaruh Penggunaan Teknologi Informasi dan Komputer terhadap Kinerja Organisasi (Studi Kasus di UMKM Kota Malang)

Abstract

This research examines the adoption of information technology innovation in small and medium-sized enterprises (SMEs)and its impact on organizational performance in Malang, East Java. Despite extensive research undertaken in the area ofadoption of innovation in business in general, little is known about its adoption of by employees. The purposes of thisresearch to investigate the determinants and their effects on the performance of SMEs in one of the city in province inIndonesia.This study develops and tests a model of information communication technology (ICT) adoption taking into account thestrength and limitations of existing model. The UTAUT model combines multiple sets of factors existing in previousmodels and incorporates factors suggested in the extinct literature.Survey method using a structure study instrument was employed to create a dataset to analyze and test the validity of theproposed theoretical model. Multivariate analytical techniques including multiple regression analysis using SPSS wereemployed for this purpose. The results show that individuals‟ adoption of innovation is influenced by: two organizationalfactors - training and incentives; two individual factors - personal innovativeness, prior experience; and one socialfactor - virtual networking. The results indicate that individual adoption of innovation is influenced by employeedemographics. Thus the empirical findings that clearly support the proposed unified model make a solid contribution toknowledge by deepening and broadening our understanding of the compexicities associated with the adoption andimplication of adoption of ICT by SMEs in Malang.The study aims to increase government knowledge of how to apply ICT to boost the performance of small and mediumsized enterprises so that they profit well and contribute to Indonesia‟s national economic objectives.