Analisis Implementasi Pelayanan Administrasi Terpadu Kecamatan (PATEN) Terhadap Kualitas Pelayanan Publik Di Kecamatan Bojongsoang

  • Muhammad Gilang Pratama Politeknik Negeri Bandung
  • Etti Ernita Sembiring Politeknik Negeri Bandung
DOI: https://doi.org/10.35313/iarj.v1i1.2356
Keywords: PATEN, Public Service Quality, Policy Implementation

Abstract

This study aims to describe and find out the quality of public services by implementing  PATEN in Bojongsoang District. This research uses descriptive qualitative method with 5  determinants according to Parasuraman (1988) to measure the quality of service. The results of this study include PATEN that have been implemented quite well in Bojongsoang District, but there are some things that are not yet optimal. The quality of public services in Bojongsoang District is quite good, people who gets service is satisfied with the services. obstacles faced by Bojongsoang District in implementing PATEN is network constraints which sometimes have problems as well as  maintenance causing Bojongsoang District to not be able to provide one-day service to the community,  broken queuing machines have not been repaired even though they have proposed repairs. and the  incomplete service procedure flowchart for each service resulted in the discovery of people carrying  incomplete document requirements.

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Published
2020-10-31
How to Cite
Pratama, M. G., & Sembiring, E. E. (2020). Analisis Implementasi Pelayanan Administrasi Terpadu Kecamatan (PATEN) Terhadap Kualitas Pelayanan Publik Di Kecamatan Bojongsoang. Indonesian Accounting Research Journal, 1(1), 13-24. https://doi.org/10.35313/iarj.v1i1.2356
Issue
Vol 1 No 1 (2020): Indonesian Accounting Research Journal (October 2020)
Section
Articles